Importance of Automation in Business Processes

In this content, we will examine “Importance of Automation in Business Processes” under 4 headings.

  • What is Business Process Automation?
  • Benefits of Process Automation
  • Things That You Should Know Before Automating Business Processes
  • Examples of Business Process Automation

What is Business Process Automation?

Business Process Automation( BPA) is the use of technology to complete business processes with minimal human intervention. A business process is an activity or set of activities used to achieve a specific organizational goal, such as delivering a product to a customer or hiring a new employee. 

Besides automating the manual work, another aim of the business process automation is to improve and simplify the workflow steps which generate the process. Time-consuming steps in workflows, such as email chains and document transfers, can easily be excluded with the help of business process automation.

Benefits of Process Automation

Standardization of Workflows

Workflows that have been standardized generate higher quality results, are easier to control creating the opportunity for leaders to have a clear idea of the progress of the activities.

Increased Security 

Processing information in emails, spreadsheets or paper creates a danger for the integrity and security of processes. In other words, automation increases the efficiency of workflows and decreases the possibility of problems. 

Reduced Costs

Business process automation makes processes need the fewer amount of financial sources. As stated before, it decreases the mistakes and consequently creates cheaper and more profitable processes for companies.

More Control

Generally, processes are spread across multiple tools. In this context, processes are slower and harder to control. With the help of automation, they can be centralized on a single platform, providing management more control and real-time monitoring.


Automation prevents the manipulation of results and prevents them from causing any harm to the company. When process control is required, transparency helps to clarify the facts and BPA can provide transparency for your company.

Things That You Should Know Before Automating Business Processes 

Before using business process automation, it is crucial to understand why you need automation, how existing workflow works, how you will do the changes. Here are some necessary steps:

Clarify the Need for Automation

BPA changes the way work is done, therefore requires the involvement of key stakeholders. The extent of automation will determine the level of managerial commitment to run a business process automation. Employees who fear automation will replace their jobs need to be kept in the loop, so they should not lose their jobs. Affected employees need to be trained in the new workflow and have a good understanding of the process even your BPA project is as simple as a transformative automation effort designed to support a new business model.

Identify Which Steps of the Process Can Be Eliminated or Improved

Before automating a process, you should be aware of information such as where it can be improved or how it needs to change. Without considering this step, you can increase existing flaws and even accelerate them. BPA experts contemplate that a process should not be automated without the knowledge of how it can be more effective.

Analyze Process Contributing to Automation

It’s hard to get where you want to be if you don’t know where you started. Before deploying an automation tool, it is essential to know what the current process includes. However, understanding existing business processes and the business rules that govern them will not be easy for many companies.

Examples of Business Process Automation

Generally, repetitive, time-sensitive, multi-person, high-volume tasks can be automated successfully. These workflows can be in various areas of businesses such as management, supply chain, human resources, information technology. Here are some examples of BPA.

Marketing Automation 

Marketing automation software provides opportunities for companies to target customers in several different ways. These are automated marketing messages, email, websites, social media generating sales leads. Technology is part of customer relationship management and is often used by marketing departments as a way to remove repetitive tasks from staff workflows and increase overall marketing efficiency

Hiring New Employees  

Hiring a new employee brings some rigorous tasks to be done such as filling out employee forms, filing tax documents to creating a pass. By automating these processes, you can decrease the needed paperwork and eventually complete all of the steps faster. Also, BPA automatically notifies relevant managers and employees.